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Product support

Regular calibration and maintenance can extend the life of your equipment.

Carlson Software Inc has acquired the Quarryman, Boretrak, C-ALS, Void Scanner, Merlin and ILM laser module product lines previously owned by Renishaw plc. Please visit our Carlson webpage for details.

We believe that the quality of support you receive is equally as important as the quality of the products you buy. Renishaw customers enjoy expert support provided by our global service and support teams.

Maintenance, calibration and repair

Wear of mechanical components and drift in electrical components is inevitable and can affect the accuracy of any laser measurement system. To avoid unplanned downtime and prolong the life of your equipment, we encourage customers to practise preventative maintenance and to take advantage of Renishaw's calibration services.

Our repairs process is designed to:

  • Return equipment to optimal performance
  • Enable speed of turnaround
  • Keep you informed at all stages
  • Ensure quality of work

Vehicle-mounted Dynascan 3D mobile mapping system

Global Fanbeam support

Engineer fitting Fanbeam Advance

Our specialist partners around the world are equipped to provide Renishaw-standard Fanbeam service and support. They share our commitment to quick, cost-effective solutions.

Find your nearest Fanbeam service centre

Dynascan recalibration and service

Dynascan in mountains and lake banner

Our Dynascan service teams keep your equipment working, with annual calibration, maintenance checks, and swift turnaround when it matters.

Contact us for Dynascan service and support

Carlson banner

Mining, mapping and laser module product support

We are delighted to announce that Carlson Software Inc has acquired the Quarryman, Boretrak, C-ALS, Void Scanner, Merlin and ILM laser module product lines previously owned by Renishaw plc.

Renishaw's unfulfilled customer orders and ongoing supplier transactions relating to the products at 1 September 2017 have been transferred to Carlson. Renishaw will continue to honour its existing warranty obligations for products supplied before 1 September 2017 via its repair centres in Canada and Australia.

For any repair or service requirements for products that are out of warranty, you may also contact Carlson, or existing Renishaw repair centres in Canada and Australia.

For support with products that were supplied before 1 September 2017

Contact Renishaw

For repair or service support regarding products out of warranty

Contact Carlson